Privacy policy

Privacy Policy

1. General Provisions 1.1. This privacy policy regulates the principles concerning the collection, processing, and storage of personal data. Personal data is collected, processed, and stored by the data controller (Fend OÜ) (hereinafter Data Controller). 1.2. A data subject within the meaning of this privacy policy is a client or other natural person whose personal data is processed by the Data Controller. 1.3. A client within the meaning of this privacy policy is anyone who purchases goods or services from the Data Controller's website. 1.4. The Data Controller complies with the data processing principles set out in the legislation, including processing personal data lawfully, fairly, and securely. The Data Controller is able to confirm that personal data has been processed in accordance with the legislation.

2. Collection, Processing, and Storage of Personal Data 2.1. The personal data that the Data Controller collects, processes, and stores is collected electronically, primarily via the website and e-mail. 2.2. By sharing their personal data, the data subject grants the Data Controller the right to collect, organize, use, and manage the personal data—which the data subject directly or indirectly shares with the Data Controller when purchasing goods or services on the website—for the purposes specified in the privacy policy. 2.3. The data subject is responsible for ensuring that the data they provide is accurate, correct, and complete. Knowingly submitting false data is considered a violation of the privacy policy. The data subject is obliged to immediately notify the Data Controller of any changes to the submitted data. 2.4. The Data Controller is not liable for any damages caused to the data subject or third parties as a result of the data subject submitting false data.

The company is the data controller of personal data. The company forwards the personal data necessary for processing payments to the authorized processor Maksekeskus AS.

3. Processing of Clients' Personal Data 3.1. The Data Controller may process the following personal data of the data subject: 3.1.1. First name and surname; 3.1.2. Telephone number; 3.1.3. E-mail address; 3.1.4. Delivery address; 3.1.5. Bank account number; 3.1.6. Payment card details. 3.2. In addition to the above, the Data Controller has the right to collect data about the client that is available in public registries. 3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR): a) the data subject has given consent to the processing of their personal data for one or more specific purposes; b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; c) processing is necessary for compliance with a legal obligation to which the controller is subject; f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. 3.4. Processing of personal data according to the purpose of processing: 3.4.1. Purpose of processing – security and safety Maximum retention period of personal data – according to the deadlines specified by law; 3.4.2. Purpose of processing – order processing Maximum retention period of personal data – 3 months; 3.4.3. Purpose of processing – ensuring the functioning of e-shop services Maximum retention period of personal data – 3 months; 3.4.4. Purpose of processing – customer management Maximum retention period of personal data – 3 months; 3.4.5. Purpose of processing – financial activities, accounting Maximum retention period of personal data – according to the deadlines specified by law; 3.4.6. Purpose of processing – marketing Maximum retention period of personal data – 3 months. 3.5. The Data Controller has the right to share clients' personal data with third parties, such as authorized data processors, accountants, transport and courier companies, and companies providing transfer services. The Data Controller is the controller of the personal data. The Data Controller forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS. 3.6. When processing and storing the personal data of the data subject, the Data Controller implements organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing. 3.7. The Data Controller stores the data of data subjects depending on the purpose of the processing, but no longer than 10 years.

 

4. Rights of the Data Subject 4.1. The data subject has the right to access and review their personal data. 4.2. The data subject has the right to receive information about the processing of their personal data. 4.3. The data subject has the right to supplement or correct inaccurate data. 4.4. If the Data Controller processes the data subject's personal data based on the data subject's consent, the data subject has the right to withdraw their consent at any time. 4.5. To exercise their rights, the data subject can contact e-shop customer support at fendouinfo@gmail.com. 4.6. To protect their rights, the data subject has the right to file a complaint with the Data Protection Inspectorate (Andmekaitse Inspektsioon).

 

5. Final Provisions 5.1. These data protection terms have been drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union. 5.2. The Data Controller has the right to partially or fully amend the data protection terms, notifying data subjects of the changes via the website/fendouinfo@gmail.com.